Thursday, January 21, 2016


 From my FB Adoption Journey Group
POST #42
I heard back from KLM this morning and I am disappointed. But that doesn't mean I give up. I wrote DELTA on their FB page and privately and will also send one to their customer care.
Here is the response from KLM
Hi Melissa,
Thank you for providing us with the details. We must say that we are quite impressed by your administration and the fact that you still have all these documents. Although our administration is quite impressive as well, we cannot retrieve your refund request as it was handled by North West airlines at the time. Your customer care file and the refund request weren’t handled by our customer care and are therefore not retraceable. You could try and contact Delta airlines as they merged with North West in 2008 and may also have taken over their customer care files and administration. If you have any other questions we can help you with, please let us know!
Kind regards,
KLM Facebook Team

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