Welcome to the Carter blog. There once were 5 of us, then we grew to 11, then 14 for a short period and now are about to be 12. Some may say we are actually ONE EGG SHORT OF A DOZEN for choosing to have a large family. We hurt and cry and sometimes yell but then again we laugh, forgive, and have fun much more! We call ourselves FAMILY. Join us on the adventures we seem to fall into on our adoption journeys and family life. You never know what you will find!
Thursday, January 21, 2016
More RESPONSE FROM KLM
From my FB Adoption Journey Group
I heard back from KLM this morning and I am disappointed. But that doesn't mean I give up. I wrote DELTA on their FB page and privately and will also send one to their customer care.
Here is the response from KLM
Thank you for providing us with the details. We must say that we are quite impressed by your administration and the fact that you still have all these documents. Although our administration is quite impressive as well, we cannot retrieve your refund request as it was handled by North West airlines at the time. Your customer care file and the refund request weren’t handled by our customer care and are therefore not retraceable. You could try and contact Delta airlines as they merged with North West in 2008 and may also have taken over their customer care files and administration. If you have any other questions we can help you with, please let us know!