A couple of days ago, I posted about writing KLM to ask them to honor a refund that I never received. I haven't heard from them in my email yet. Then today, I decided to hashtag the post and then I popped over to their FB site. There, I actually saw a posting of them asking "Where are you wanting to go" So, after seeing a few other people comment about some issues and how they responded, I decided to comment on that post stating that I wanted to go to Uganda and asked if they would consider a refund, explaining in a few sentences about what was going on. To my surprise they responded with the comment below:
- flight dates
- ticket numbers
- booking code
- Refund reference
- any other details/photo copies of important details.