DELTA RESPONDED ABOUT THE REFUND

Post #71
I got an email from Delta last night as I contacted them from their website and was only able to upload 1 document there. They stated that they were not responsible for the refunds, the records no longer exist and I should refer to their page about the validity of expired tickets.

I kindly wrote back and attached all of my documents and asked for the situation to be forwarded to the President's office. I told her, in fact we were never issued tickets so her link did not apply to me. My refunds were already approved by NW and in the merger, they were never issued to me though they were approved and since Delta took on NW accounts, it would be an awesome thing for the company to honor the refunds.

With everything going on in my life right now, the thing I really don't have time or energy for is to fight a company for plane tickets. BUT.... after having experienced what I did last week with all the courage and strength encouragement. I am going to go after it. I am seriously considering about going back to KLM and telling them what Delta said to see if their arm of the company can influence the other. KLM definitely seems to be more of the heart.

More RESPONSE FROM KLM

 From my FB Adoption Journey Group

POST #42
I heard back from KLM this morning and I am disappointed. But that doesn't mean I give up. I wrote DELTA on their FB page and privately and will also send one to their customer care.

Here is the response from KLM

Hi Melissa,

Thank you for providing us with the details. We must say that we are quite impressed by your administration and the fact that you still have all these documents. Although our administration is quite impressive as well, we cannot retrieve your refund request as it was handled by North West airlines at the time. Your customer care file and the refund request weren’t handled by our customer care and are therefore not retraceable. You could try and contact Delta airlines as they merged with North West in 2008 and may also have taken over their customer care files and administration. If you have any other questions we can help you with, please let us know!

Kind regards,
KLM Facebook Team

Graham's Junior Prom and My trip to Seattle April 2014

Unfortunately, I had a scheduled trip to Seattle for several days, during Graham's Junior Prom. My wonderful hubby was so great in taking over parental duties of helping Graham get ready, and driving them to their dinner and event. 

This kid hates ties just like his dad

They looked awesome- Graham and his girlfriend Chelsea

They are so cute together! 

 Since Graham didn't get his license in time, he did what any good ole Southern boy would do to take his girl to the prom! He hopped on the lawn mower! 

Dinner at Nellos- A great Italian restaurant in town

Duane Dropped me off in Sacramento that morning then headed back home to handle Prom stuff. It was good to see some of my girlfriends and get a way for a few days.  I got treated to some girl time on Fox Island, shopping, and some deep sleep. I am blessed to have an awesome hubby who allows me time to recoup.